Privacy Policy

Last Updated: Current Date

1. Introduction

This Privacy Policy describes how ScribeFast ("we," "our," or "us") collects, uses, and shares your personal information when you use our service. We are committed to protecting your privacy and ensuring you have a positive experience on our platform.

2. Information We Collect

2.1 Information You Provide to Us

When you use ScribeFast, we collect the following types of information:

Account Information: When you register for an account, we collect your name, email address, and password.
Billing Information: If you purchase our services, we collect payment information, which may include credit card details, billing address, and other financial information necessary to process your payment.
User Content: We collect and process the handwritten PDF documents you upload to our service for translation into LaTeX or Markdown formats.
Communication Data: If you contact our customer support, we collect information about your communication with us.

2.2 Information We Collect Automatically

When you use our service, we automatically collect certain information about your device and usage:

Device Information: We collect information about the device you use to access our service, including hardware model, operating system, browser type, and IP address.
Usage Information: We collect information about how you interact with our service, including the features you use, the actions you take, and the time, frequency, and duration of your activities.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our service
To process and fulfill your requests for document translation
To manage your account and provide customer support
To send you important information, such as notifications about changes to our terms, conditions, and policies
To personalize your experience and deliver content relevant to your interests
To monitor and analyze trends, usage, and activities in connection with our service
To detect, investigate, and prevent fraudulent transactions and other illegal activities
To comply with legal obligations

4. Document Processing and Storage

4.1 Document Processing

When you upload handwritten PDF documents to our service:

We process these documents to translate them into LaTeX or Markdown formats
Our system can handle equations, tables, and other complex elements in your documents
The processing status of each document is visible in your account dashboard

4.2 Document Storage and Retention

We maintain a history of all documents you have uploaded
Processed documents are available for download from your account
We store your documents for as long as your account is active or as needed to provide you with our services
You can request deletion of your documents at any time through your account settings

We may share your personal information in the following circumstances:

Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
With Your Consent: We may share your information with third parties when we have your consent to do so.

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access and receive a copy of your personal information
The right to rectify or update your personal information
The right to delete your personal information
The right to restrict or object to our processing of your personal information
The right to data portability

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Children's Privacy

Our service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@scribefast.com
Address: Company Address